I was last week.
Imagine my excitement when, shortly after listing a high end item in one of my shops ($750.00), I was contacted by a customer interested in buying the item as a gift for her mother's birthday. She informed me that she was an oceanographer at sea and had limited access and ability for correspondence so would I contact her via her direct email with the information about the item she requested~ i.e. condition, full cost, etc.
But since it seemed a reasonable request, despite my concerns, I complied.
But next came this: I would like to complete the transaction on PayPal since I am not familiar with Etsy.
Large Red Flag Waving.And then she added "Could I also send enough money to you to cover the shipping agent's fees and then you can pay them via Western Union Money Gram directly. I will have them pickup the item so you will not have to worry about shipping information. I would greatly appreciate this, since as I told you I am out to sea and would have a problem paying them directly."
Excuse me?
Tons of HUGE Red Flags Waving!!!
Okay, seriously, I may not be the brightest crayon in the box, but I'm no fool (well, maybe a bit of a fool, read on*)! But sadly, in the excitement of wanting the sale, many of us would want to believe this was sincere, and might even take the chance. It happens all the time, especially to inexperienced internet users, newbie sellers and even worse, the elderly. In the end, I sent her an email and informed her that I regret any inconvenience or difficulty for her but if she wishes to purchase the item she must do so through Etsy and I will ship the item directly to her mother.
Her account has since been closed.
*In hindsight, I was a fool for sending her an email and not writing her from Etsy. But since my email account for that store is only for that and nothing else, fortunately I was not compromised.
So, lessons to learn:
Never do business off site! If you are selling on Etsy, stay on Etsy. All correspondence and transactions should be done through your shop. This holds true for any venue, Artfire, Bonanza, etc. Do not use your personal email address for your shop. All banking, bill paying, or other secure accounts should be kept separate from your shop's email. You should also use a separate account for your PayPal account if you are linked to a bank account. Keep only the minimum amount necessary in your PayPal account and your linked bank account, and make regular withdrawals. Working capital can be kept in another account if it is a substantial amount.
If anyone requests a pickup for the item, do so at a local UPS or FedEX store after the item is securely sold and paid for through your shop. Never give your personal address. If you are shipping from your home, I highly recommend you acquire a post office box for return shipping information and receiving goods. It may not always be possible but it is safer.
Don't ever co-mingle payments for your goods with any other fees except shipping from you. Do not use Western Union Money Grams for any transactions! The best methods for payment are PayPal and credit cards, I do not even recommend money orders, but they are acceptable and sometimes necessary for some customers. Never accept a check!
No matter how sad their story sounds~ DON'T FALL FOR IT!
If the hair on the back of your neck is standing up, your gut is telling you something or a red flag is waving~ Pay attention to it! Don't ignore your instincts and let your emotions get carried away. We all love a sale, but if someone really wants your product, they will go through the proper procedure to purchase it. (Now that's a lot of p's, lol!) But, all joking aside, please be careful out there, the scams are becoming more and more intricate and elaborate. If you have high end items, you are especially vulnerable.
I am not an expert and some of you may have some more advice to add~ I hope you will comment if you do.
Have a great week!
;) Cat
*Please note: I am in the process of finding out if they can hack your other email accounts if your mail is forwarded to another central account as mine are. I will keep you posted~ if anyone out there knows the answer let me know. Honestly, I wouldn't doubt that they can do it! I did disable forwarding on the address I used, just in case!
